Refund policy

At G-MAX Nutrition, we take pride in the quality of every product we ship. We want you to receive exactly what you ordered — in perfect condition. Please read our refund and return policy carefully before raising a request.

Return Request Window

You have 14 days from the date of delivery to raise a return or replacement request. Requests raised after 14 days of delivery will not be accepted under any circumstances.

To raise a request, contact us at support@gmaxnutrition.com with your order ID, a description of the issue, and supporting photographs where applicable.

Please do not send any product back to us without first contacting our support team and receiving confirmation. Items returned without prior approval will not be accepted and no refund or replacement will be issued.

What Is Eligible for Replacement

  • Wrong product delivered — if you received a different product, flavour, or size than what you ordered, we will arrange a replacement at no cost to you.
  • Damaged or tampered packaging — if the product seal is broken, the packaging is damaged, or the product appears tampered with at the time of delivery, you are eligible for a replacement.
  • Defective or unusable product — if the product is defective in any way that makes it unfit for use, contact us immediately with photographs and we will resolve it.

What Is Not Eligible for Return or Refund

  • Change of mind — we do not accept returns simply because you no longer want the product, dislike the flavour, or have changed your preference after purchase.
  • Opened or used products — products that have been opened and partially consumed are not eligible for a return unless they fall under the damaged or defective category above.
  • Incorrect address provided — if an order was undeliverable or returned to us due to an incorrect address provided at checkout, shipping charges will not be refunded.
  • Requests after 7 days — any request raised beyond 7 days of delivery will not be entertained.

How to Raise a Request

To initiate a return or replacement request, follow these steps:

  1. Email us at support@gmaxnutrition.com within 7 days of delivery.
  2. Include your Order ID, full name, and contact number.
  3. Describe the issue clearly — wrong product, damaged packaging, defective item etc.
  4. Attach clear photographs of the product, packaging, and the issue.
  5. Our team will review your request and respond within 24–48 business hours.
  6. If approved, we will provide further instructions on returning the item if required.

Replacements

For eligible cases such as wrong product delivered or damaged/tampered packaging, G-MAX Nutrition will dispatch a replacement product once the request has been reviewed and approved. The replacement will be shipped to the same delivery address used in the original order.

In rare cases where the exact product is out of stock, we will offer a refund to your original payment method instead.

Refunds

Refunds are issued only where a replacement cannot be fulfilled due to stock unavailability, or where a refund is deemed appropriate by our support team after reviewing the case.

  • Approved refunds are credited back to your original payment method — UPI, bank account, credit/debit card, or wallet.
  • Refunds are typically processed within 24-48 hours of approval.
  • Depending on your bank or payment provider, the amount may take an additional 3–5 business days to reflect in your account after processing.
  • You will receive an email confirmation once your refund has been initiated.

If your refund has not reflected after 5 business days of receiving our confirmation, please contact your bank first. If the issue persists, reach out to us at support@gmaxnutrition.com and we will investigate immediately.

Damaged or Defective Items on Delivery

Please inspect your order carefully upon delivery. If the product is defective, the seal is broken, the packaging is damaged, or you received the wrong item, contact us immediately — ideally within 24 hours of delivery. Do not open or consume the product if it appears tampered or damaged. Send photographs to support@gmaxnutrition.com and we will arrange a replacement or refund promptly.

Sale Items and Promotional Orders

Products purchased during a sale, promotion, or with a discount code are eligible for replacement only in cases of wrong product delivery or damaged/defective packaging. Refunds on sale items will only be issued if a replacement cannot be fulfilled.

Contact Us

For any return, replacement, or refund queries our support team is available Monday to Saturday, 10:00 AM – 6:00 PM IST.

Email: support@gmaxnutrition.com Instagram DM: @gmaxnutrition_ Response time: Within 24 business hours